Privacy Policy
Red Rock Mechanical LLC
Last Updated: June 4, 2025
1. Information We Collect
We may collect the following types of information:
Personal Information: Name, email address, phone number, and other details you provide when submitting contact forms, requesting quotes, scheduling services (e.g., via Housecall Pro), or contacting us.
Non-Personal Information: Website usage data, such as IP addresses, browser type, pages visited, and cookies, collected via analytics tools (e.g., Google Analytics, Wix analytics).
Payment Information: If you make payments online, we collect billing details through secure third-party processors, but we do not store payment card information.
2. How We Collect Information
We collect information when you:
- Fill out contact or service request forms on our website.
- Book HVAC or refrigeration services through integrated tools (e.g., Housecall Pro).
- Interact with our website, where cookies and analytics track usage.
- Contact us via phone, email, or other channels.
3. How We Use Your Information
We use your information to:
- Provide, schedule, and manage HVAC and refrigeration repair, air conditioning installation, and furnace maintenance services.
- Respond to inquiries, provide quotes, and communicate with you.
- Process payments securely through third-party processors.
- Improve our website and services through analytics (e.g., understanding site traffic).
- Send promotional emails about our services (with your consent; you may opt out).
- Comply with legal obligations or protect our rights.
4. How We Share Your Information
We do not sell or rent your personal information. We may share it with:
- Service Providers: Third-party tools like Housecall Pro, QuickBooks, or Wix for scheduling, payments, or analytics, under strict confidentiality agreements.
- Legal Requirements: If required by law, such as to comply with a subpoena or regulatory request.
- Business Transfers: In the event of a merger, sale, or asset transfer, your data may be transferred with notice to you.
5. Cookies and Tracking
Our website uses cookies to enhance user experience and analyze site performance. You can manage cookie preferences through your browser settings, but disabling cookies may affect site functionality.
6. Data Security
We use reasonable measures (e.g., encryption, secure servers) to protect your data. However, no method is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
You may:
- Request access to or correction of your personal information.
- Opt out of promotional communications by clicking “unsubscribe” in emails or contacting us.
- Request deletion of your data, subject to legal retention requirements.
Contact us at info@redrockmechanical.com or (405) 305-3085 to exercise these rights.
8. Third-Party Links
Our website may contain links to third-party sites (e.g., Housecall Pro, social media). We are not responsible for their privacy practices. Review their policies before sharing data.
9. Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect data from children. If you believe we have, contact us to request deletion.
10. Changes to This Policy
We may update this policy to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the “Last Updated” date.
11. Contact Us
For questions about this Privacy Policy, contact:
Red Rock Mechanical LLC
Bethel Acres, OK
Email: info@redrockmechok.com
Phone: (405) 305-3085